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Connect Square Appointments

The AI agent books directly in Square Appointments.

Role : ManagerTeam and Business plansDuration : 2 minOn : Web

The page on callizy.ca

What the integration does

Salon, clinic, workshop, garage: if your bookings live in Square, the AI agent reads the real availability there during the call and creates the appointment, with the customer and their number. The appointment shows up in your Square calendar as if it had been booked at the counter.

The customer asks for a haircut or a consultation: the agent books that service, at the duration and price set in Square. You can also limit it to a single service, or to one team member. The agent sees appointments booked at the counter or online: never two customers on the same slot.

Before you start

  • Be a manager on the Callizy account.
  • An AI receptionist already created: see Create and test your AI receptionist.
  • The owner account of your Square, with Square Appointments turned on and at least one service.
  • The Team or Business plan.

Step by step

5 steps, about 2 min
  1. 1

    Connect Square

    Open Callizy calendars

    30 s

    In Callizy, Calendars menu, then Connect a calendar. Pick Square Appointments and give it a name.

    Calendars/Connect a calendar

    Open this screen in Callizy
  2. 2

    Accept in Square

    30 s

    The Square screen opens. Sign in with the owner account and click Allow. You come back to Callizy.

  3. 3

    Check the services

    30 s

    Callizy lists your Square services. By default, the agent offers them all and books the one the customer asks for. You can limit it to a single service, or to one team member.

  4. 4

    Give it to the AI agent

    Open the agent’s page

    30 s

    AI voice agents menu, your agent, Actions tab, Appointment booking row.

    AI voice agents/Actions/Appointment booking

  5. 5

    Pick the Square calendar

    30 s

    Select it in the list, set the opening hours, save. From the next call, the agent offers slots and books.

What you’ll see

Square settings: the agent offers all your services, or just one, and the team member of your choice.
In the agent’s page: the Square calendar, all services, set in Square.
The appointments booked by the agent, with the customer, the calendar and who created it.

Key points

  • Service durations and prices come from Square.
  • The agent sees appointments booked at the counter or online: never two customers on the same slot.
  • The reminders set in Square go out as usual.

Settings

You can change them at any time, without reconnecting anything.

Services offered
All your Square services, or just one. Duration and price come from Square.
Team member
A specific person, or the first available.
Location
If your Square has several addresses, the one where the agent books.
Confirmation text
The customer gets the date, time and address by text, as soon as the call ends.

Not working?

Your Square account does not have Appointments
  1. Turn on Square Appointments in your Square Dashboard (the free plan is enough), create at least one service, then connect Square.
The agent does not book
  1. In the agent’s page, Actions tab, Appointment booking row: is the calendar picked and saved?

Frequently asked questions

Does the customer also get Square’s reminder?
Yes. The appointment is a real Square appointment: the reminders you set in Square go out as usual.
What if the customer cancels or reschedules?
The agent can cancel or move the appointment during the call, if you allow it. Square is updated right away.
My Square account does not have Appointments
Turn on Square Appointments in your Square Dashboard (the free plan is enough), create at least one service, then connect Square to Callizy.
Is it included in my subscription?
Yes, with AI agents on the Team and Business plans, at no extra cost. The Solo plan does not include it.

Updated October 27, 2026

In this lesson

Connect Google CalendarThe AI agent books appointments in Google Calendar, during the call.GuideConnect Microsoft 365The AI agent books appointments in Microsoft 365, during the call.GuideConnect Wix BookingsThe customer calls, the appointment is in Wix.Guide
PreviousLesson 4 · Get missed calls in SlackNext Lesson 6 · Callizy in Claude or ChatGPT

Go further

Connect Google CalendarThe AI agent books appointments in Google Calendar, during the call.GuideConnect Microsoft 365The AI agent books appointments in Microsoft 365, during the call.GuideConnect Wix BookingsThe customer calls, the appointment is in Wix.Guide