Texts to the United States and from a toll-free number

The registrations to complete in the Trust center so your texts get through.

Role : ManagerDuration : 6 minOn : Web, Mac

On this page

Before you start

Be a manager on the Callizy account.
For the United States: a Callizy local number, your federal business number (BN) and a card on file.
For a toll-free number: the Callizy toll-free number and your business information.

Step by step

9 steps, about 6 min

1
Open the Trust center
10 s
In Administration, click Settings, then Trust center. Three blocks: Texting US numbers, Toll-free numbers and the “Scam Likely” label.
Administration/Settings/Trust center
Open this screen in Callizy
2
To the United States
Start the application
10 s
From a local number, texting Canada works right away. To text US numbers, click Register. Callizy fills in what it already knows about your business.
3
Describe the business
2 min
Business step: Legal name, Business type, Federal business number (BN), Industry, Website, Business email and address. The BN has 9 digits; a Quebec NEQ alone is not accepted by carriers. A Gmail, Yahoo or Outlook address is often refused.
4
Name the representative
30 s
Representative step: the person who answers for the business, owner, executive or manager. First name, Last name, Email, Phone and Title.
5
Describe your texts
2 min
Texts step: check the Local numbers that will text the US. Choose What your texts are for, describe them in one or two sentences and give two samples, with “Reply STOP to opt out”. Finally, say How your customers give consent.
6
Send and pay
20 s
Click Send and pay $27.00. Carrier fees are passed through at cost: $27 once on your card, then $3 per month on your subscription.
7
Follow the status
20 s
Three rows: Your business (brand), Your texts (campaign) and STIR/SHAKEN, already Approved. The brand is reviewed first; the campaign is sent as soon as it is approved. Your texts to the US go out once the campaign is Approved.
8
From a toll-free number
Enable the number’s texting
3 min
Under Toll-free numbers, click Enable texting on the number’s row. Fill in Your business, Contact person and Your texts, then Send the application. It is free; each toll-free number has its own application. The same button is on the number’s page, in Numbers.
9
Wait for the answer
10 s
Carriers answer within days, sometimes weeks. Meanwhile, the toll-free number can call, but no text goes out, not even to Canada.

Key points

Texting Canada from a local number: nothing to do.
To the US from a local number: one application for the business, $27 once, then $3 per month.
From a toll-free number: one free application per number, before any text.

Settings

You can change them at any time, without reconnecting anything.

The statuses: To do, Under review, Approved or Rejected. A rejection shows its reason under the block.
After a rejection: Fix the information, then Resubmit. For the US, fees already paid are not charged again.
The banner in the conversation: While a registration is missing or under review, a banner says so above the field, with a link to the Trust center.

Not working?

Callizy shows “Texting a US number from a local number requires a carrier registration. Do it in the Trust center.”

Complete the Texting US numbers application.
Already sent? Nothing goes out before Approved.

Callizy shows “This toll-free number is not yet verified for texting. Enable texting from the Numbers page.”

Click Enable texting on the number.
Application under review? Wait for the carriers’ answer.

Callizy shows “The business number must be the federal BN: 9 digits (e.g. 123456789RC0001).”

A Quebec NEQ alone is not enough: enter the federal BN.

Callizy shows “Your card was declined.”

The owner updates the card in Settings › Billing, then you resubmit.

Callizy shows “You have no local number. Registration only applies to local numbers.”

Buy a local number: see Buy a local or toll-free number.

Frequently asked questions

Do I need the client’s consent before texting them?

Yes. Before your first text, you need their permission: they text you first, they tell you on the phone, or they tick a box on your website. See Texts and CASL.

Does a verified toll-free number need the US application?

No. US registration only applies to local numbers.

Is there a texting limit?

Your plan counts 500 texts per month. Texts you send in the app are never blocked. Automated sends, through the API or Zapier, stop at that cap unless the owner turns on usage billing: $0.02 per text. They are also limited to 20 per minute.

Updated October 29, 2026

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